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Sachbearbeiter (w/m/d) Kundenservice

location_cityOffice Systems
location_on
Rhenus Data Office GmbH
Gutenbergstrasse 55, Hamburg
access_timeImmediately
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Fulltime
personAnett Kriedemann

Wir sind Spezialisten in der datenschutzkonformen Akten- und Datenträgervernichtung. Bei uns sind Sie die Schnittstelle zwischen Kunden, Außendienst und unseren anderen Abteilungen und verfolgen gemeinsam im Team das Ziel, die Qualität der administrativen Prozesse sowie der Kundenbetreuung kontinuierlich zu steigern.

Das erwartet Sie bei uns

  • In Ihrer Rolle unterstützen Sie unser Team im Bereich der Kundenbetreuung und Verwaltung - sowohl per Telefon als auch per E-Mail. 
  • Sie übernehmen den Aufbau und die Bearbeitung unseres Neu- und Bestandskundenstammes.
  • Auf Basis der Analyse von Kundenanforderungen erstellen Sie maßgeschneiderte Angebote sowie individuelle Konzepte und wickeln diese eigenständig ab.
  • Zudem übernehmen Sie auch die Reklamationsbearbeitung und stehen unseren Kunden bei Ihren Anliegen zur Seite. 
  • Abgerundet wird Ihr Aufgabengebiet durch diverse administrative Tätigkeiten, wie bspw. die Dokumentation der Kundenanfragen in unserer Datenbank. 

Das bringen Sie mit

  • Sie haben eine kaufmännische Ausbildung oder eine vergleichbare Qualifikation erfolgreich abgeschlossen. 
  • Zudem bringen Sie idealerweise erste Erfahrung in der Kundenbetreuung mit – auch Quereinsteiger sind bei uns herzlich willkommen.
  • Außerdem haben Sie Spaß am Kundenkontakt via Telefon, bei dem Sie mit ausgeprägtem Argumentationsgeschick überzeugen.
  • Unser Kunde und dienstleistungsorientiertes Handeln stehen im Focus Ihrer täglichen Arbeit.
  • Freunde beschreiben Sie als begeisterungsfähigen, motivierten und engagierten Teamplayer.

Darauf können Sie sich freuen

  • Firmenfahrrad
  • Gesundheit & Sport
  • Individuelle Weiterentwicklung
  • Mitarbeiterrabatte
  • Pünktliche Bezahlung
  • Tolles Team

Company bike
Individual development / support
Staff discounts
Payment on time
Great Team

Unabhängig von den Texten und Bildern auf dieser Webseite betonen wir, dass bei der Rhenus Gruppe alle Menschen gleichermaßen willkommen sind.

Business Unit 

Office Systems

Is there a logistics for careers? There is with us! As a globally operating logistics service provider with 33,000 employees in over 50 countries, we manage complex supply chains and offer our customers innovative value-added services. In doing so, Rhenus Automotive implements the entire value-added process of automobile manufacturing sustainably and passionately. That includes e.g. supplying vehicle production or taking over complex assembly activities.

Read More

Rhenus Logistics

Rhenus Group

Opportunities in Logistics. Have you worked out the logistics of your career yet? At Rhenus, you will! Being an international logistics provider with 40,000 employees in over 70 countries, we manage complex supply chains and offer our clients innovative value-added services. However, we don‘t stop there.

We also provide our employees with the tools they need to pursue the career of their choice - whenever and wherever they need them. 

Read More

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A look behind the scenes - Rhenus Group

Our colleagues report on the diverse job opportunities at Rhenus Group.

A look behind the scenes – Foreman Port Logistics

"I applied for a job as a dock worker and was hired as a foreman."

In his job story, our colleague Christian talks about his day-to-day work at the Port of Hamburg and the opportunity that Rhenus has given him.

A look behind the scenes - professional driver

"At Rhenus I can be a human being and have a voice."

In his job story, our colleague Marcel talks about the opportunities that Rhenus offers him as a professional driver.

A look behind the scenes - operations manager ware

"I grew up with Rhenus.“

Michael works as an operations manager at the Dortmund logistics centre. In his job story, he explains what this means in everyday working life.

A look behind the scenes – Project Manager

„You can work out the opportunities yourself. No obstacles are put in your way. You are encouraged.”

Florian works as a project manager at Rhenus Automotive. In his job story, he provides insights into his everyday work.

A look behind the scenes – Dispatcher

„What's fun about my work is this connection between countries and cultures.”

Fouad is the dispatcher and responsible for the North African area. In his job story he gives an insight into his daily work.

A look behind the scenes – Operations Manager Port

"I joined Rhenus and was able to learn a lot more.”

In her job story, Anja explains why Rhenus was the best employer to start her career after finishing her studies.

A look behind the scenes – Managing Director

„There is no logistics without IT.”

Carolin is Managing Director at Rhenus Freight Network and explains in her job story why Rhenus is an exciting employer for IT employees.

A look behind the scenes - professional driver

"I got the chance to join Rhenus as a newcomer.“

Andreas works as a professional driver for Rhenus Data Office. In his jobstory, e explains why he enjoys this job

A look behind the scenes – Branch Manager

„Rhenus gives me freedom and responsibility to realize my own ideas.”

Our colleague Jonas joined Rhenus as a management trainee and has meanwhile become branch manager. In his job story, he reports on the opportunities he is given at Rhenus.