Junior Client Services Representative
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Logistics (Pty) Ltd
Gauteng
Johannesburg
2065
South Africa
Ternisha Naidu
Customer Service
Air & Ocean
Job Description
What you can expect
Key Responsibility Areas:
- Receive the indent from CS / Client / Agent, via e-mail
- Request origin station / trade lane to follow up with Supplier,
- Monitoring of rates
- Capture order in CargoWise, as & when provided by CS / KAM / Client
- Communicate with Origin / Trade Lane to ensure required action is executed via e-mail or telephone
- Request shipping documents and shipment details from Origin, to start the Clearing process at Destination
- Quality check the pre alert as to ensure the correct selling rates were applied and that all documents are present, bills, (air/ocean), suppliers’ invoice, packing list, any certificates and origin agents’ invoice
- Cross check estimates against actual shipment and verify in CargoWise
- Queries resolution
- Ensure client info is continuously updated in CargoWise
What you bring
Knowledge & Experience:
- Matric or Senior Certification equivalent
- Computer literate
- Cargo Wise 1 experience
- Knowledge off all modes of transport – Air, Ocean, and Road
- Minimum of 2 years’ experience in the freight forwarding industry
Skills & Attributes:
- Good conceptual, analytical and numeracy skills
- Ability to resolve queries timeously
- Good communication skills
- Good time management skills
- High attention to detail
- Adjusting effectively to work with new structures, processes, and requirements
- Develop and sustain productive internal & external customer relationships
- Monitoring the results of assignments
Maintaining stable performance under pressure
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.