Kaufmännischer Mitarbeiter (w/m/d) Kundenservice
Your Benefits
Your Benefits
Flat Hierarchies
Great Team
Personalized Growth
Continuous Training
Great Team
Flat Hierarchies
Locations
Rhenus Archiv Services GmbH
Office Systems
Customer Service
Job Description
What you can expect
- In Deiner Tätigkeit bist Du für die Bearbeitung von Kundenanfragen per Telefon oder E-Mail zuständig.
- Als Mitarbeiter mit kaufmännischem Fokus übernimmst Du die Reklamationsabwicklung und stellen den telefonischen Kundenkontakt her.
- Du übernimmst die Auftragsabwicklung und gehst auf die Wünsche und Bedürfnisse unserer Kunde ein.
- Schlussendlich dokumentierst Du die Anliegen und Anfragen der Kunden in der Datenbank.
What you bring
- Du hast eine kaufmännische Ausbildung oder eine vergleichbare Qualifikation erfolgreich abgeschlossen.
- Für Dich stehen unsere Kunden und dienstleistungsorientiertes Handeln im Fokus Deiner täglichen Arbeit.
- Zu Deinen persönlichen Stärken zählt, dass Du Dein Arbeitsumfeld eigenständig und punktgenau organisieren kannst.
- Als kommunikativer und kundenorientierter Teamplayer punktest Du mit einer selbstständigen und strukturierten Arbeitsweise.
- Ein sicherer Umgang mit den MS-Office Programmen runden Dein Profil ab.
Business Unit
Office Systems
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.