2-Mann-Handling – More service for your last-mile logistics

When new furniture or household appliances are ordered, reliable logistics solutions are needed for their transportation to ensure that the goods arrive undamaged. In 2-Man Handling, our team takes over the safe delivery to the end customer.

Two professionals collaboratively moving heavy furniture
Two professionals collaboratively moving heavy furniture

Complete last-mile solutions

Our comprehensive logistics service ensures your products are carefully managed from start to finish. From secure storage in our multi-user warehouses to the final delivery via last-mile logistics, our 2-man handling teams handle every step with precision. This includes not only transportation but also assembly, installation, and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across numerous European countries, we are dedicated to making the final mile a positive and stress-free experience.

With our same-day and next-day delivery options, your customers benefit from rapid service, whether deliveries are local or scheduled. Our advanced tracking system keeps them informed via email, SMS, or online, and precise delivery windows are provided to ensure convenience. Once your products arrive at our national distribution center, they are distributed to regional distribution centers following a hub-and-spoke model, ensuring timely delivery on the agreed date. Regular dispatches to these hubs ensure minimal transit times, with an option for direct deliveries to our hubs to reduce handling and speed up the process.

Flexible inbound delivery of your goods

To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.

When goods are delivered to our national distribution center, we take over the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient takes place on the agreed delivery date. Daily main runs to the delivery locations mean that short transit times can be guaranteed since only one location has to be approached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and enables us to offer shorter transit times. We also offer a combination of regional and central injection.

Rhenus Home Delivery has taken our delivery quality and speed to a new level, significantly contributing to the shopping experience in our furniture division.
LOBERON
Rhenus customer
Two professionals handling packages upstairs

Your benefits with our 2-man delivery

For bulky or heavy goods, our 2-man handling teams ensure items are moved with care, minimizing the risk of damage during transport.

With two professionals working in tandem, loading and unloading become faster and more efficient, reducing overall delivery time.

We handle every aspect of the delivery, making it easier for customers who may not have the resources to move heavy items themselves.

We offer flexible delivery options, allowing you to choose between our national distribution centers or regional distribution centers. We can also combine both options to meet your specific needs.

Our strategically located hubs mean we can adjust delivery routes quickly to meet changes in your supply chain, ensuring short transport routes and efficient service.

Last-mile delivery to the room of choice

We are the European market leader in the handling of home and living goods on the last mile. We offer scalable logistics solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.

Case studies and whitepaper

Case study SOFACOMPANY

By changing the delivery hub, the route length per transport could be reduced by 70 percent, significantly reducing CO2 emissions. Learn more about the hub change.

1 MB pdf
Case study SOFACOMPANY

With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.

429 KB pdf
Case study home24 notification

With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.

2 MB pdf
Whitepaper city logistics

Our value-added services

A technician assembling furniture with precision

Professional installation & assembly

Our 2-man delivery teams not only deliver your goods but can also assemble furniture, install kitchens, and set up household appliances at the customer’s location in many countries.

Two Rhenus employees unpacking and setting up furniture in a living space.

Packaging disposal

After delivery, we ensure all packaging materials are disposed of properly and leaving the customer with a clean, ready-to-use product.

Efficient removal of old appliances

Old item removal

As an added service, we can take away old furniture, mattresses, and appliances, offering a hassle-free exchange for your customers.

A fleet of Rhenus electric trucks parked in front of a company building.

E-trucks

With around 300 of our own electric trucks in Germany, we are able to cover around 12 million kilometers a year using electricity, thereby saving around 2,700 tons of CO₂.

Aerial view of a logistics center with solar panels and parked trucks

Greener locations

Our locations implement ecological measures such as LED lighting, green electricity, e-charging stations, water conservation and, in some cases, photovoltaic systems.

Eco-friendly certification symbol with green leaves on a textured background

Certifications

All our locations in Germany are certified according to ISO 50001 and we meet the EcoVadis Gold Standard in Europe.

City logistics workers unloading a truck in a modern urban setting

Distribution

In addition to converting our fleet to more e-mobility, we are testing alternative distribution concepts, such as micro-hubs in city centers.

E-trucks
Greener locations
Certifications
Distribution

Sustainability

Sustainability in the home delivery sector

CO2-free deliveries
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Per year
CO2 saved
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Per year
E-charging stations
0
Per year

Why choose our 2-man delivery?

  • End-to-end logistics support including delivery, collection, and product exchanges
  • Delivery directly to the room or site of choice within homes or businesses
  • Individual appointment scheduling (by phone/online) with limited delivery time slots
  • Short delivery window
  • Tracking with Track & Trace
  • Professional returns management
  • Customized logistics solutions
  • Choice of injection: direct, central or combined
  • Transparency and convenience for customers in the target group
  • Sustainable fleet and locations as well as paperless processing
  • Uniform quality standards and quality measurements through NPS
  • Comprehensive network in Germany and access to many European countries 
  • Daily runs to the depots 
Friendly call center agent who is talking to a customer

Increase customer satisfaction with our 2-man delivery service.

Partner with us to ensure a safe and smooth delivery of your furniture and appliances with our expert teams. We create the perfect solution together!

Frequently asked questions

2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.

The final mile delivery service is ideal for large, heavy, or bulky items such as furniture, mattresses, and household appliances.

With 2-man handling, your items receive extra care, ensuring they are delivered without damage.

Yes, our service is flexible. We offer delivery directly to the desired room or location within your property, along with optional assembly, installation, and packaging removal.

The term notification refers to the announcement of a pick-up or delivery. With same-day and next-day deliveries, you and your recipients benefit from delivery on the same day or the desired date with regional availability of goods. Customers are informed by email, text message or other communication channels, depending on availability, can adjust delivery times up to three days in advance and have the choice between morning or afternoon deliveries, which is narrowed down to two hours the day before. Live tracking and the calculation of the arrival time provide additional transparency.

The quality of the delivery process is based on several criteria. In addition to the satisfaction of the recipients, key performance indicators (KPIs) such as delivery precision play an important role. We measure the satisfaction of customers and their willingness to recommend us using tools like the Net Promoter Score or Trustpilot. In terms of delivery accuracy, we determine whether the goods were delivered on the agreed day. In addition, we can check whether the estimated two-hour time window was adhered to. The surveys and quality measurements aim to continuously improve our services in line with our clients' needs.

The recipient's opinion is extremely important to us. This applies in particular if they are not satisfied. We have established a modern ticket system so that we can help our customers quickly. The recipient is informed electronically as soon as their request has been received, is being processed and has been answered. Our customer service team accepts complaints and ensures a fast response of course also in those countries where the ticket system is to be implemented in due course. Our delivery teams are also trained to deal with criticism. We do everything we can to find a quick and satisfactory solution.