By changing the delivery hub, the route length per transport could be reduced by 70 percent, significantly reducing CO2 emissions. Learn more about the hub change.
1 MB pdf
Choose your current location.
When ordering furniture or other heavy, bulky items, it’s crucial to have skilled professionals handle the delivery to ensure everything arrives safely. The notification from Rhenus Home Delivery ensures that the delivery is carried out as smoothly and as transparently as possible.
Customers expect quick and hassle-free delivery of their home and garden furnishings, mattresses, household appliances, sports equipment, and other heavy and bulky items. Rhenus Home Delivery takes care of every logistical task, ensuring your customers' positive shopping experience continues from the moment they place their order until delivery.
Appointments for delivery can be conveniently arranged online or by phone. Thanks to a limited time window, delivery is easier for your customers to plan. With track & trace, your customers know where their shipment is at all times on the day of delivery.
We provide videos via YouTube. By playing the video, you consent to the use of functional cookies and data processing by YouTube.
Our services start with the prior transportation and storage of your goods in our multi-purpose warehouses. You benefit from a high degree of flexibility in manpower and storage space and only pay for the space used for your goods. In addition, we also offer exclusive use in dedicated warehouses.
With Rhenus, you have the option of entering your goods into our network centrally, regionally or even in a combined way. This is how we avoid long transportation routes. One option is centralized inbound reception at one of our three hubs in Neuss, Niederaula or Hoppegarten, from where we take over the forwarding of items to regional delivery locations according to the hub-and-spoke model. From there the goods are delivered to the customer on the scheduled delivery date. Short delivery times can be achieved thanks to daily main carriages to the delivery locations. Our warehouses and staff are specially trained and equipped to handle your heavy and bulky goods.
Alternatively, you can choose regional inbound delivery, directing your goods to regional distribution centers. This allows you to offer shorter delivery times for high-volume shipments or purely regional orders. If items are available locally, we can offer your customers same-day and next-day delivery with very short transit times. The final mile delivery is directly to the point of use. We also offer on-site assembly and disposal of old appliances and furniture for these orders. If requested, we also provide a combination of regional and centralized inbound reception.
We provide videos via YouTube. By playing the video, you consent to the use of functional cookies and data processing by YouTube.
Depending on where your goods come from, a different hub is suitable for integration into our network. This means you always benefit from the shortest possible delivery routes and can offer your customers particularly attractive delivery times.
Have your customers ordered goods from you that are delivered by Rhenus Home Delivery? For transparent communication, we provide your customers with access to our Rhenusmydelivery service platform. Among other things, they can use it to select the delivery date, view the estimated delivery time window, track the shipment live and contact us.
We enable the central, regional or combined inbound reception of your goods with delivery to the room of choice. Assembly and installation can be booked in addition. Thanks to paperless processing, all documents are quickly available.
We offer uniform processes and quality standards at all locations, a strong network in Europe, as well as trained delivery and assembly teams.
We ensure your customers are satisfied with personalized customer care, satisfaction surveys and professional returns management.
Individual appointment scheduling online or by phone, notification by email/text message, rebooking up to three days before delivery, an expected two-hour delivery window the day before, and shipment tracking ensure flexibility and transparency.
With our current fleet of around 300 electric trucks in Germany, we cover around twelve million kilometers a year using electricity, thus saving around 2,700 tons of carbon dioxide.
We are also already implementing many ecological measures at our locations. These include energy-saving LED lighting, green electricity, e-charging stations, water-saving measures and the use of photovoltaic systems at selected locations.
Whether it's with quiet e-cargo bikes or delivery backpacks from urban micro-depots to the recipient: we are testing innovative traffic concepts that reduce rush-hour traffic and avoid traffic jams.
Sustainability
By changing the delivery hub, the route length per transport could be reduced by 70 percent, significantly reducing CO2 emissions. Learn more about the hub change.
1 MB pdfWith the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.
429 KB pdf
With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
2 MB pdf
Comprehensive logistics for your goods: We plan, optimize, and manage your supply chain.
Many online retailers succeed in sparking the interest of potential customers with appealing products and attractive online shops and encouraging them to make a purchase. To ensure that the positive shopping experience continues while the goods are being delivered, a stringent delivery process communication is a must-have. This has a decisive influence on the satisfaction of your customers.
Professional notification and delivery ensure that your customers have the best possible shopping experience and will shop with you again. While we take care of the delivery process communication, you have more time to develop your products or your shop. A win-win situation for you and your customers.
Delivery accuracy has a direct impact on the satisfaction of the customer. Therefore, we measure whether the delivery was made on the announced day. In addition, if requested, we can also check whether the two-hour time window has been adhered to.
For us, customer-friendly notification means that we accompany your customer with communication at the latest when the shipment is made available in the incoming goods area and make the delivery process as transparent and convenient as possible. To ensure this, we regularly inform customers by email or text message about the status of the shipment, the option to book an appointment online and track the shipment. Our customer portal Rhenusmydelivery plays an important role in this.
We continuously measure our quality, which includes customer satisfaction as well as reliability and punctuality. For example, we collect the Net Promoter Score and thus the recommendation rate of the customers. In terms of delivery accuracy, we determine whether the goods were delivered on the agreed day. In addition, we can check whether the estimated two-hour time window was adhered to. The aim of the surveys and quality measurements is to continuously improve our services for the benefit of our clients.
We don't just offer our services to pure e-commerce retailers. On the contrary: a large number of our clients rely on multi-channel. If you reach your customer via multiple channels – for example, in-store and in your online shop – we will develop suitable delivery concepts.
We offer your customers a very flexible online appointment booking service. As soon as the shipment is ready for delivery or the order data has been transmitted, the customer receives an e-mail with a link to our customer portal Rhenusmydelivery. Here the customer can select the desired delivery day and, depending on the client, a morning or afternoon delivery. In addition, delivery within an optionally bookable three-hour time window is possible. Of course, it is also possible to call our customer service and arrange an appointment by phone. Complex installations can also be booked there.
We usually deliver Monday through Friday between 7 a.m. and 6 p.m. In selected regions, delivery is also possible later in the evening between 6 p.m. and 9 p.m. and on Saturdays from 7 a.m. to 6 p.m.
Our goal is to deliver the goods to the point of use within the estimated two-hour time window. Unfortunately, this does not always work: traffic jams, accidents or road closures can delay deliveries. That is why our drivers call the end customer again half an hour before they arrive.
Rhenus Home Delivery offers access to 15 national networks in Europe. In addition to German-speaking countries, these include Great Britain, France, Eastern Europe, Italy, Iberia and the Benelux countries.