Demo pool management with Rhenus

Medical demo equipment management with Rhenus

Institutions that purchase a high-quality medical device like to test it first. A specialised logistics service provider helps medical device manufacturers to present their products in hospitals or at trade fairs, as well as collect, clean and prepare them for the next demo.

Managing demo equipment

Your demo pool inventory is stored and managed within our high-tech facilities. Our specialised IT support ensures transparency regarding each element in the demo pool. Your sales team agrees to a demonstration with a potential customer for a specific demo device on a specific date and time. We provide all related logistics services. Rhenus performs demo equipment management services for some leading manufacturers, with a special focus on healthcare-related sectors, including life sciences, diagnostic imaging and microscopy.

360 degrees: Our all-round service for your demo pool

Whether life sciences equipment, radiology equipment or surgical devices: your demo pool should be ready for use at short notice and spend as little time as possible unused in storage. We consider the handling of your demo equipment pools as a cycle: starting with the equipment set-up, through short-term interim storage, flexible transport to the point of use, pick-up and refurbishment. This also includes, for example, deleting patient data and replenishing consumables. Furthermore, we have an effective delivery model, enabling us to efficiently transport all of the equipment directly to the specific site if urgent, or deliver the product via our consolidation network, offering you cost savings.

Demo equipment management services we can offer:

On-time delivery of products onto the customer’s premises
Cleaning of your equipment
Removal of patient data (helping you to comply with data security procedures)
Pre-staging and configuration of the product to meet the customer’s demo requirements
Professional inventory control

The Rhenus inventory control process is conducted by our team of professionals, who are highly experienced in this field of operation. Our team makes sure that all of the equipment used in the demonstration is delivered to the site on time, enabling your sales team to perform the demonstration in front of all the customer’s key decision makers.

With our experience and close coordination with key manufacturers, we are able to configure the equipment expertly at the demo stage.

Our enhanced systems for demo equipment management gives the customer full visibility of all activities as well as the capability to efficiently maintain optimum levels of inventory.

Rhenus high-tech warehouses are located in major cities across Europe, with a special focus on the UK and Germany, ensuring that all of our equipment is properly stored through our advanced warehouse management system. The security system of our high-tech warehouses enables both customer and customer service staff to easily manage the equipment using the system.

QUALITY MATTERS: TRAINED EXPERTS FOR YOUR DEMO EQUIPMENT

Not all equipment is the same. The medtech sector in particular is characterised by high product diversity and numerous additional configurations. Ensuring that no time is lost when conducting a demonstration of a medical device at a doctor’s office or hospital, that the product is connected professionally, and that it is in the operating room at the right time calls for a wealth of technical expertise and product understanding.

Complex healthcare products such as surgical microscopes for surgical procedures and diagnostic equipment require precision-defined processes for assembly and disassembly, as well as for detailed functional testing once the demo is completed. These can take up to several hours for sophisticated products.

Installation check – Here are some of the many points we check for you:

Does the room temperature at the installation site comply with the manufacturer’s specifications?
Is the packaging undamaged?
Are all parts listed in the packing list present?
Are the cables and power plugs undamaged?
Does the system start without error messages?
Is the functional test of the equipment successful?
Is the decontamination certificate on the machine?

In keeping with the ‘train the trainer’ method, we only deploy employees who have been professionally trained in dealing with the respective equipment for transport, handling, assembly, installation and functional testing of demo equipment. In addition, we have worked out extensive checklists together with our clients to test functionalities and processes on the equipment. This ensures that we always maintain the same high standards of quality.

In cooperation with one of our clients, we have planned an innovative training concept based on two pillars: an e-learning programme for small equipment with low technical complexity, incorporating augmented reality, and an in-person training programme for large equipment that has a high level of technical complexity. The procedure, scope and format of training are based on this.

Our example training concept for demo equipment management
	E-learning	In-person training
Application area	Small equipment Low technical complexity	Large equipment High technical complexity
Training content	Installation check Function check Electrical equipment safety check	Installation check Function check Electrical equipment safety check
Format	Use of VR glasses or tablets	In-person training with trainer on-site
Procedure	Presentation of the work steps in the e-learning programme with the help of augmented reality and tablets Independent implementation by the employee on the equipment Orientation based on checklists Written final test Remote control by certified trainers	Demonstration on the equipment Up to 4 employees per training Orientation based on checklists Written final test On-site control by certified trainers
Duration	1 day per equipment type	2 days per equipment type
Benefits	Parallel training Location and time independent High savings potential through flexibility and remote support	Live demonstration on the equipment Personal clarification of questions on-site Intensive training

The training is passed only after the completion of a final test and an additional check by the company’s own trainers. Regardless of the training type, the basic training contents include the installation check of equipment, the function check, and the safety check of electrical equipment.

Medical demo equipment management with Rhenus

Managing demo equipment

Our demo equipment services

360 degrees: Our all-round service for your demo pool

QUALITY MATTERS: TRAINED EXPERTS FOR YOUR DEMO EQUIPMENT

Full transparency

Cost reduction

Scalability

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Services for medical devices

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