Our additional services for your road transport

In addition to organising the transport, handling and storage of your road freight, we can provide you with a wide range of additional services that complement your specific needs and add value along your supply chain.

Overview of our additional services

Customs services

Local expertise for worldwide export and import

Whether your consignment is travelling inside a single market or internationally, we are here to advise you on each country’s rules.

Thanks to the global network of the Rhenus Group and our strong relations with local authorities and public institutions, we ensure your consignment complies with customs regulations and is handled smoothly.

Our trained specialists organise the preparation of the necessary formalities and arrangements at an early stage and with a great deal of accuracy. They have the necessary knowledge and tools to help you meet these statutory obligations. We know the local customs requirements in the countries of origin and destination and handle the complete customs clearance.

Our services include the following elements:

Customs services

Customs clearance for import or export goods
Customs clearance for goods in transit
Triangular operations
Inward processing
Carnet TIR
Carnet ATA

Fiscal services

Fiscal representation
Tax support
Intrastat

Bonded warehouse

Temporary storage warehouse
Authorised customs warehouse for export cargo
Public bonded warehouse

Consulting for foreign trade

Support for complete authorisation process AEO
Consulting in transactions exempt

AEO certification

(Authorised Economic Operator)

Rhenus has a special status as an Authorised Economic Operator. With AEO certification, we are considered to be particularly safe and reliable and can offer our customers special benefits in customs clearance such as:

Easier admittance to customs simplifications
Fewer physical and document-based controls
Recognition as a secure and safe business partner

More about our customs services

Dangerous goods

Safety and security come first

With our own Dangerous Goods Officers at our German and international business sites, we train our employees in how to handle dangerous items, monitor the transport operation and ensure compliance with the national and international dangerous goods directives. We are able to provide evidence of the safety and quality of our services using the Safety & Quality Assessment System (SQAS).

SQAS is a standard established by the European Chemical Industry Council. It assesses the quality, safety and environmental compatibility of logistics specialists, both for transporting hazardous items and for establishing specific quality standards for storing and transporting chemicals. Our services include the following:

Dangerous goods (ADR)
Excepted quantities (EQ)
Limited quantities (LQ)
Temperature-controlled transport

Temperature-controlled transports

We protect your temperature-sensitive goods

We specialise in the transport of temperature-sensitive goods such as chemicals, pharmaceutical goods, paint and lacquer, adhesives and foils.

Rhenus uses thermal vehicles for Germany-wide and international line haul, which provide several benefits:

Thermal swap bodies with air conditioning
Cooling and heating via diesel motor or electricity
Technological recording and monitoring to ensure the maintenance of constant temperatures

You can see the delivery of goods within a cold chain.

ADDITIONAL BENEFITS FOR TEMPERATURE-CONTROLLED TRANSPORT

In addition to special know-how and technology, temperature-controlled shipments with the Rhenus Group are made possible as a result of our tight-knit network and daily pick-ups. Within national networks on the mainland, we can offer delivery within 24 hours. For these deliveries, we use passive temperature control and thermal covers in different sizes. We also offer door-to-door deliveries for B2B transports.

Rhenus transports are continuously documented using barcode scanning at each interface. This also enables you to track and trace your shipment via our web-based solution.

The safe and secure delivery of your goods and your freight is very important to us. That is why we provide security with the use of sealed trailers as well as GPS positioning and automatic location notification via mobile communications (GSM). For further information, our hotline is available 24 hours a day, 365 days a year.

Transport insurance

We act on your behalf

The liability of freight forwarders is regulated by law and limited for international goods. If any damage or loss occurs, the compensation amount is usually significantly lower than the actual value of the goods. Other exemptions from liability often apply as well.

We therefore recommend additional insurance protection in order to prevent any costs being incurred in cases of damage or loss.

We can offer you various cost-effective solutions for this and are here to establish contact with our insurance partner for you:

“All risks” insurance
Tailored transport insurance policies
Taking out insurance for each consignment or on a long-term basis

Rhenus Freight Portal

Your cost to ship calculator

Instant Quotation

The online cost to ship calculator, Instant Quotation, enables you to calculate the costs for transporting your general cargo in a matter of seconds. Benefit from the online calculator’s 24/7 availability and the flexible request facility that requires just a few clicks.

Calculate costs now

Book truck transport online

WebOrder

Book the transport services for your general cargo consignment online very easily using Rhenus WebOrder. You can place an order with Rhenus as your freight forwarder at any time with just a few clicks. You benefit from the automated address validation facility, practical templates and proof of delivery at the online portal.

To the WebOrder system

Shipment in view

Track & Trace

You can follow the status of your general cargo consignment round the clock with the Track & Trace online tool. Obtain detailed information along the transport chain at a truck, consignment and package level – for the greatest possible transparency. You can download documents from archives too.

To Track & Trace

E-Billing

Would you like to receive your invoices quickly and easily digitally in the future?

Then register here for our e-billing.