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EUROPEAN LEADER FOR HOME & LIVING LOGISTICS

Rhenus delivers (garden) furniture, white and brown goods, mattresses and sports equipment to any location in the Netherlands, Belgium and Luxembourg. As your partner on the last mile, we also offer assembly and further value added services.

LET’S DO BUSINESS!
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LOGISTICS SERVICES SUITED TO YOUR NEEDS

LOGISTICS SERVICES SUITED TO YOUR NEEDS

We provide your customers with last mile solutions that take care of their needs, ensuring a stress free order experience. Instead of stopping at the kerbside, deliveries are taken to the room of choice if required, and additional services such as unpacking and assembling the goods can be chosen.

We also offer value-added services within our warehouses where you as our client can store your items, and you can add complementary services such as pre-assembly, packaging and coordination of transportation.

YOUR EXPERT ON THE LAST MILE

Rhenus takes care of all logistics and transportation aspects by combining commitment to excellence, extensive resources and networks and specialised delivery teams, allowing you to focus on your core business.

Being the leading expert in the European home & living logistics sector, we dispose of an extensive transportation network, allowing our clients to reach multiple countries at the same time. Thanks to internal training, our qualified staff meets all the necessary skills and knowledge. They confidently handle the complexities of transportation and logistics and provide your customers with a smooth and professional 2-man handling service.
Our cost-efficient transportation solutions are tailored to meet your specific needs, ensuring you monetary savings without compromising on the quality of deliveries.

OUR SERVICES

We are working with one standard package and additional offers for transportation and logistics for your customers. Our services are available throughout the entire Benelux region.
Choose the best-fitting service levels for your customers:

With our standard service, we deliver your customer’s package to the room of choice, we unpack and take care of packaging materials, and we do small assembly work (up to 5 minutes). Furthermore, we unpack your goods, return packaging material and offer simple assembly.

We offer value-added services such as picking, packing, kitting and pre-assembly in our warehouses. For delivery, we can do full assembly like connecting washing machines and assembling furniture.

INNOVATIVE AND SUSTAINABLE THINKING

One of our strong suits is that we never stop evolving our technical standards. We have recently implemented a new state-of-the-art warehouse management system which enables us to efficiently handle our warehouse operations, ensuring streamlined processes and effective inventory management. With this system in place, we provide you with reliable and efficient storage solutions. Our advanced transport management system is not only utilised in the Netherlands but also by clients in Belgium and Luxembourg. This demonstrates our capabilities in managing transportation across borders and highlights the trust that businesses place in our expertise and reliability.
Another key benefit is our strong focus on sustainability. Prioritizing renewable fuels, we take measures to reduce our environmental impact. We are implementing green electricity in our depots and solar panels on our facility roofs. Thanks to our strategically located depots, delivery routes can be planned properly, shorter distances can be obtained and CO2 emissions can be reduced.

Quote: Arjan Mooij

“As ‘green thinking’ is firmly anchored in our corporate philosophy, we prioritise electric vehicles and HVO 100 fuel for our last mile delivery service.”

Arjan Mooij Managing Director, Rhenus Logistics – Home Delivery, Netherlands

SERVICE-ORIENTED AND TRANSPARENT

When it comes to customer care, we provide an exceptional service. A positive shopping and delivery experience are crucial to increase the likelihood that customers recommend your company. Therefore, it is important to us to offer your buyers a comprehensive service package, designed to enhance a pleasant and transparent delivery process and ensure complete satisfaction.

Our dedicated service team is always ready to assist and address any queries or concerns promptly.
For a convenient booking procedure our customer portal WebSped is easily accessible via our website. Delivery appointments can be arranged and modified, the delivery day can be scheduled, and the status of the order and delivery process can be tracked. This feature provides complete transparency and peace of mind, allowing your customer to follow delivery every step on the way and enabling you to calmly focus on your core business.

 

TOP-NOTCH CUSTOMER JOURNEY

In order to ensure a tailored experience that meets your customers’ needs, the evening before the delivery, we send out an email or SMS, providing a convenient 2.5-hour time window to your customer to allow for proper planning. On the delivery day, our drivers call 30 minutes prior to arrival. This call serves two purposes: to confirm the imminent delivery and to provide a last opportunity for specific instructions or last-minute adjustments.
Once the delivery is completed, the customer can digitally sign and, if desired, receive a Proof of delivery (POD) via email.
We value our customers’ opinion and strive for continuous improvement of our services. Therefore, we invite your customers to participate in our rating system.

OUR LOCATIONS IN THE NETHERLANDS

With a surface of more than 15,300 square metres including five halls, our main hub is located in Lichtenvoorde. This strategic positioning close to the German border enables us to tap into the extensive transportation network and infrastructure in the region and allows us quicker access to the German market, which is a significant hub for trade and commerce. This translates into improved connectivity and more efficient logistics operations, ultimately benefiting our clients with smoother and more reliable inbound delivery options.
We dispose of five further depots in the Netherlands, strategically located in Elburg, Helmond, Koudekerke aan den Rijn and Utrecht.
The total storage capacity of our warehouses is 11,500 pallet spaces.

YOUR BENEFITS WITH US

  • With our expertise, we take care of all logistics aspects, so you can focus on your core business operations and allocate your resources where you need them.
  • You can choose between two service levels for your customers without compromising on the quality of deliveries.
  • Profit from our extensive logistics network as we are the European leader for home and living logistics on the last mile.
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TRANSPARENCY AND CONVENIENCE FOR YOUR CUSTOMERS

  • Our customer support provides transparent and service-oriented communication in order to respond to possible queries to your customers’ utmost satisfaction.
  • With our WebSped customer portal and the Track & Trace feature, your customer can book and modify appointments as well as check the delivery progress in real-time.
  • By minimising the delivery time window to 2.5 hours, your customer can plan his/her day accordingly and efficiently.
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OUR QUALITY PROMISE

  • With an extensive knowledge and experience, our dedicated teams of experts provide smooth and professional service, giving you peace of mind knowing that your deliveries are in capable hands.
  • We adhere to strict standards and procedures to guarantee safe and proper handling of all products.
  • We attach great value to customer feedback through quality ratings, ensuring continuous improvement.
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Contact us

Our services are designed for businesses and are not intended for private individuals.

Information on the handling of your personal data can be found in our Privacy Policy.

FREQUENTLY ASKED QUESTIONS

Our services are designed to handle deliveries to any location in the Netherlands, Belgium and Luxembourg, including inner cities, alleviating the burden of navigating through complex regulations and restrictions. By partnering with us, companies can overcome the challenges they face in transporting heavy and bulky products and ensure seamless deliveries.

We deliver all bulky, heavy, or fragile items including furniture, beds or mattresses, exercise equipment, garden tools, brown and white goods.

Using our user-friendly WebSped customer portal, customers can easily schedule a suitable time and date for the delivery of their products, arrange and make changes to their existing appointments. Furthermore, our customer portal allows users to track the progress of their deliveries. They can stay updated on the current status of their shipments, ensuring transparency and peace of mind.

The evening before the delivery, your customer receives an email or SMS notification, providing him with a precise 2.5-hour time window for next day’s delivery.  Furthermore, our drivers call 30 minutes prior to arrival on the delivery day.

Additionally to our delivery, we offer unpacking of goods, removal of packaging materials as well as basic assembly tasks. Further assembly and the installation of white and brown goods are additionally charged.
We also offer value-added services within our large warehouses with the option to store your goods before delivery. Furthermore, you can choose additional services such as pre-assembly, packaging, and coordination of transportation.