HIGH QUALITY HOME DELIVERY SERVICES
You are looking for a full delivery service provider who takes care of your home & living goods? Rhenus Home Delivery supplies a range of home furnishings, mattresses, household appliances and sports equipment via 2-man handling to any room of the customer's choice in every corner of the UK. We make sure that your customer can quickly enjoy his ordered items as our average turnaround time is around two days, and our comprehensive communication process is probably the best in the industry.
AWARD-WINNING HOME DELIVERY SERVICE
Regardless of whether you are a manufacturer, physical or online retailer, we provide you with our logistics solutions. Our services include not only delivery to your customer's preferred room but also unpacking of the delivered goods and disposal of packaging materials. We additionally offer to take away the customer’s old furniture and recycle it properly. We offer several ways to integrate with our system, as well as manual uploads. Our vehicles are equipped with a live tracking system which makes the delivery process secure and transparent.
WAREHOUSE TOUR: INSIGHTS INTO MAGNA PARK
Located in Magna Park, the 258,000-square-foot facility has 32,000 pallet positions and has undergone extensive renovations. The new depot has supported Rhenus Home Delivery’s expansion of its services, including next-day and just-in-time delivery and is home to the Rhenus Home Delivery ‘Academy of Excellence’, our brand-new training facility.
Please join us on a tour by clicking on the video link to see the warehouse.
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FREQUENTLY ASKED QUESTIONS
Why should I choose Rhenus Home Delivery as my logistics partner for the last mile?
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A positive experience during the delivery has an influence on the satisfaction of customers and their decision to return and buy again.
Our outstanding customer journey encompasses the entire delivery process: After placing an order, the delivery date is an important step. Rhenus Home Delivery helps you to communicate quickly and transparent by offering a personalised delivery process. Your customer can choose a preferred delivery day and thanks to live tracking can check the status on the delivery day. Our deliveries are carried out with 2-man handling to the room of choice, and we also offer the disposal of the packaging for your customers.
A fantastic customer experience increases the likelihood that your customer will recommend your company to their friends and family.
Which home delivery services do you offer?
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As a standard, we will take the items to the customer’s room of choice, even if it is upstairs and, additionally, we provide basic assembly or installation. We also offer removal and recycling of packaging, exchanges and removal of used or old products. This includes the collection and bagging of used mattrasses and subsequent recycling through our recycling partner.
How do you measure the quality of the delivery process?
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Together with you, we define key performance indicators (KPIs), such as delivery precision, which play a major role in the customer’s satisfaction. Furthermore, we use the Net Promoter Score to measure customer satisfaction and their willingness to recommend the service to others. The aim of the surveys and quality measurements is to continuously improve our services for the benefit of your customers. We already have 20,000 customer reviews on Trustpilot with an average score of 4.8 (5 stars).
How would my customers schedule a home delivery?
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Our system automatically communicates with the customer (via email and WhatsApp) to arrange a suitable, convenient delivery date, so you don’t have to worry about it. On the evening before the delivery date, our crew sends the customer a time slot in order to minimise the waiting time the next day. If the customer isn’t home during the scheduled delivery time, we will communicate with the customer to arrange another suitable date.
What items are eligible for 2-man home delivery?
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We deliver all bulky, heavy or fragile items including furniture, white and brown goods, exercise equipment and garden furniture.
What is your average lead time?
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We offer the customer several days for the delivery, but our average ‘offered’ lead time is approximately 1.9 days.
Will the delivery team take the items inside the customers’ homes?
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As standard, our crews will take the items to the customer's room of choice, even if it is upstairs.
Do you give the customer a time slot for the delivery?
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Yes, the evening before the delivery date, we will send the customer a time slot, so that the customer doesn’t have to wait for the delivery all day.