Road Freight Operator

General:

• Handle clients and shipments from a to Z (From booking to financial settlements).
• Manage import and export processes.
• Maintain Group Email Inbox.
• Managing international shipping logistics for large shipments by working with customs agents, shipping companies, and other third parties.
• Coordinating transportation arrangements.
• Support the Commercial Operations and Freight Manager to achieve corporate goals while providing recommendations of continuous process improvements.

Customer Service:

• Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.
• Develop strong relationships with clients to ensure their satisfaction and repeat business.
• Communicating with customers regarding shipment details and delivery schedules.
• Evaluating potential clients’ shipping needs and recommending appropriate solutions..
• Assessing carrier performance based on customer feedback and implementing changes where necessary.
• Establishing relationships with vendors and suppliers to develop new business opportunities.
• Negotiate and arrange transport of goods with shipping or freight companies.
• Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.
• Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration:

• Tracking shipments using a software system.
• Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.
• Maintaining records of all incoming and outgoing shipments.
• Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status.
• Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.
• Non-conformance reporting in accordance with the KPI’s.
• Prepare and process documentation required for customs clearance and other international shipping requirements.
• Create, update, and execute SOPs for new and existing processes.
• Verify adherence of documentation to customs, insurance, or regulatory requirements.

• Accounts:

• Assists with the identification of cross sell/up sell opportunities to the customers.
• Responding to tender requests and providing quotations.
• Coordinating with shipping companies to negotiate rates and schedules for shipments.
• Statement reconciliation and ensure carriers are paid on time.
• Assist in resolving any billing/equipment disputes that arise from operational activities.
• Understand and input applicable financial components of shipments for proper billing of customers.

• Freight Forwarding:

• Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
• Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
• Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.

• Road Transport:

• Understanding of the regulations of Road transport.
• Understanding of the most often used vehicles and documentation required for road movements – domestic and international.
• Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).
• Understanding of a National and International Road Haulage Operators Licence, qualifying criteria, and validity of licence.
• Awareness of Safety and Security/Cargo crime during transportation of goods.
• Calculation of freight rates on a per loading metre basis.
• Following procedures and operational requirements encountered during an end-to-end freight journey.

• Customs Clearance:

• Awareness of Customs procedures and formalities.
• Preparation of Customs Declarations.
• Understanding the legal implications of the Clearance Agent when undertaking Customs Declarations.
• Collaboration with ALS.

• Insurance:

• Understanding of liability, marine insurance, and goods in transit insurance.
• Understanding of liability in different Transport Modes and application of different International Conventions.
• Calculation of the value of the goods for insurance purposes.
• Understanding of Freight Forwarder’s Liability.
• Following correct procedures in the event of a claim.

• Dangerous Goods:

• Understanding the responsibility of different parties in the Supply Chain, liability, and risk management
• Understanding requirements of marking dangerous goods, labelling, plates, and placarding.
• Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.
• Understanding of the specific documents required for a hazardous shipment for all Modes of transport.

Skills

• Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
• Excellent Interpersonal and communication skills.
• Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.
• Excellent organisational skills to balance and prioritise their workload and meet deadlines.
• Excellent customer service skills to maintain and grow the Company’s client base.
• Ability to accept and effectively cope with change.

Experience

• Previous experience in sales and marketing or customer service.
• Previous experience in the freight/transport industry.
• Experienced user of MS Office applications and IT Systems.
• Customs knowledge/experience.
• Working knowledge of Azyra desirable (full training will be provided).