For nearly 30 years, St. Eval has been crafting high quality candles from its farm in North Cornwall. The company has seen impressive growth since it began, expanding its range to include reed diffusers and candle accessories, marketing to almost 2000 stockists across the UK and directly to customers via its website, and even receiving the Queen‘s Award for Enterprise for Sustainable Development in 2021 and B Corp certification in 2022.
This success was the reason that St. Eval required a third-party logistics supplier, as they had outgrown their warehouse capacity. When it came to choosing a warehousing partner, Rhenus stood out for a number of reasons. St. Eval needed a supplier that shared their core value of sustainability and would allow them to expand their operations, whilst still holding strong to their commitment to the environment.
Ian Greaves, Chief Executive Officer at St. Eval, said: “We first heard about Rhenus Warehousing Solutions UK after researching logistics suppliers that could meet our requirements and through our research it became clear they both met and exceeded them”.
Furthermore, St. Eval was impressed by the approach Rhenus takes to team empowerment and wellbeing, as it is in line with the way that they operate.
During the discussions between the two parties, it became clear that Rhenus Warehousing Solutions UK would allow St. Eval to maintain the high-quality service levels they pride themselves on, and that the logistics supplier’s service would be flexible, efficient, and more than capable of facilitating both B2B and B2C fulfilment.
The integration of Rhenus and St. Eval’s Shopify e-commerce platform has been a great success. During the transition, regular communication between the two teams meant that the collaboration worked quickly and efficiently.
Since then, Rhenus has enabled St. Eval to keep pace with the rapid growth of online shopping in recent years and the flexibility offered by Rhenus’ multi-user warehouse has led to consistently high levels of service, even during peak times.
St. Eval has also benefited from the strong partnerships Rhenus has with carriers and their diversity of shipping options, and since working with the supplier their products have been shipped across the world including to North America, Canada, and Hong Kong. Shipping is efficient, cost-effective, and reliable, and this is evident as St. Eval has received Platinum Service Level status from their online Feefo Reviews.
Ian Greaves commented: “We are very happy with our decision to move our warehousing, fulfilment, and distribution to Rhenus. The team has been a joy to work with and they are proactive in helping us to find new ways to improve our service and efficiency. We are proud to be working with a warehousing partner that has such a strong focus on sustainability, for example using paper-based recyclable materials that are in line with our ethos. I would highly recommend Rhenus Warehousing Solutions UK to other businesses in need of a third-party logistics supplier.”
Harry Wheelhouse, Business Development & Marketing Director at Rhenus Warehousing Solutions UK, said: “At Rhenus our unwavering commitment to sustainability permeates every aspect of our operations. It's truly gratifying to collaborate with customers who embrace and uphold this same core value and to play a major role in helping them to meet their own goals for sustainability and eco-friendly operations. While our two new warehouses in Nuneaton have been constructed with sustainability in mind, we're also committed to tailoring our services to each customer, tirelessly exploring avenues for improvement, and pioneering innovative approaches”.
Rhenus Warehousing Solutions UK specialises in contract logistics for retail, wholesale and ecommerce warehousing and distribution. It offers its customers a personalised service and prides itself on building strong relationships.
For more information on Rhenus Warehousing Solutions UK, please email [email protected] or visit https://www.rhenus.group/uk.
