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Our order-to-cash service enables global brands to establish an on-the-ground presence in Europe, quickly and efficiently. We can handle all aspects of customer management – from initial inquiries and ordering through to delivery and payment – during European working hours.
We remove all the pain and uncertainty associated with international expansion. There is no need to invest in new IT systems, fulfilment centres or to recruit multi-lingual staff. You can remain totally focused on growing your business.
Download our white paper and learn how to instantly launch your small, medium-sized, or startup business in Europe with Rhenus. Benefit from an established European presence and a seamless order-to-cash partnership from day one.
Elevate your logistics game with us. Download our case study and gain practical insights to optimize operations, reduce costs, and streamline your supply chain.
Stay ahead of the competition - download our case study!
You will gain access to a scalable set of support services that can be tailored to your specific needs, supported by our own ERP system (Microsoft Business Central). We can also provide the data in the format you prefer, for example system interfaces through a fully automated electronic data interchange (EDI), shared documentation via secure file transfer protocol (SFTP) or in simple Excel files.
Our experienced team follows processes to ensure optimum performance, accuracy, and compliance. Whenever we take an order on your behalf, we can conduct multiple background checks before notifying the fulfilment centre. This will include checking the accuracy of customer details, stock availability and whether an invoice can be raised, or prepayment is necessary.
If your customers need to speak to someone in person, our team becomes an extension of your brand in Europe. When a B2B or B2C customer wants to enquire about their order or your products, we have a multilingual customer service team available, who can act on your behalf during European business hours. They can provide direct contact with your sales reps, distributors and/or end customers.
You will gain access to Rhenus Group’s full range of warehouse logistics solutions. With the storage and distribution of your goods being managed within a highly optimised operating environment, you will be ensuring your customers receive your products when and where they are needed.
Regardless of your size, you will benefit from the scale, expertise, and network of carriers available through the Rhenus Group. Whether you are looking for preferential shipping rates, help with customs complexities, support on cross-continental deliveries, specialist temperature-controlled transportation or support on the movement of dangerous goods, you have access to it all.
We can keep you and your stakeholders fully up to date with all the latest sales performance statistics, general ledger, and VAT reports. Whatever the requirement or frequency, we will tailor our reporting to suit your needs. With the Dutch government having created an attractive business climate – offering cooperation and flexibility to foreign companies wanting to operate in Europe – we also support the establishment of regional subsidiaries (Dutch BV or Branch Office). This includes assistance with the necessary EU regulatory (e.g. CE marking) and fiscal representation.
We will handle each stage of the payment process to ensure that invoices are being settled in a timely manner, and that your cashflow remains fluid.
We will conduct customer credit checks, monitor credit limits, and ensure past bills have been resolved before orders are processed on your behalf.
Invoices can be produced with your branding, in the style and language appropriate for your customer’s home country.
Rhenus Netherlands can act as your customer-facing accounts department, keeping a record of all payments and resolving any payment disputes. We can even prepare credit notes where appropriate.
We will collect and process all payments into your bank account on your behalf. If any invoices are unpaid, we will send polite reminders and will follow up with customers for payment when appropriate.
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