When ordering furniture or other heavy, bulky items, it’s crucial to have skilled professionals handle the delivery in order to ensure everything arrives safely. With transparent communication and notifications, Rhenus Home Delivery ensures a positive delivery experience.
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Customers expect quick and hassle-free delivery of their home and garden furnishings, mattresses, household appliances, sports equipment and other heavy and bulky items. Rhenus Home Delivery takes care of every logistical task, ensuring your customers are fully satisfied.
Our services begin with a centralized inbound delivery at a national distribution center, from which we distribute items to regional delivery locations according to the hub-and-spoke model. From there, the goods are delivered to the customer on the agreed upon delivery date. The inbound delivery can also be arranged directly with your manufacturers or suppliers. Our warehouses and staff are specially trained and equipped to handle your heavy and bulky goods. Additionally, we can store your goods in our multi-client or dedicated warehouses, offering you flexible storage and staffing solutions You only pay for the space your items occupy.
Alternatively, you can choose regional inbound delivery, which directs your goods to regional distribution centers. This makes it possible for you to offer shorter delivery times for high-volume shipments or purely regional orders. If items are available locally, we can offer your customers same-day and next-day delivery with very short transit times. Final-mile delivery in all cases is directly to the room of choice and, in many countries, we also provide further optional services such as unpacking and packaging removal, assembly services and even disposal of old appliances and furniture.
Appointments can be arranged conveniently online, over the phone or, in some countries, even by WhatsApp. Narrow delivery windows communicated a day before the delivery make planning easier for your customers. With track & trace, your customers always know the status and, in many countries, the expected time of arrival of their shipment.
We enable the central or regional inbound reception of your goods with delivery to the room of choice. In selected countries, assembly and installation can be additionally requested. Paperless processing and electronic documentation are available.
We offer uniform processes and quality standards at all locations and a strong network in Europe, as well as trained delivery teams.
We ensure your customers are satisfied with personalized customer care, satisfaction surveys and professional returns management.
Individual online delivery scheduling online, by phone or via WhatsApp; email/text notifications; rescheduling up to three days before delivery; notification of a two-hour delivery window the day before and shipment tracking ensure flexibility and transparency.
Rhenus has taken our delivery quality and speed to a new level, contributing significantly to the shopping experience of our furniture division.
By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.
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With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
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Comprehensive logistics for your goods: We plan, optimize and manage your supply chain.