OUR HOME DELIVERY SERVICES

We deliver furniture, mattresses, household appliances and large sports equipment to the place of use, all over Germany. If desired, we can also take care of assembly or installation and ensure proper disposal. Delivery dates are arranged online or by telephone.

All-round delivery service to your home

Regardless of the goods, whether furniture, mattresses, large sports equipment, white or brown goods – we supply customers on behalf of stationary and e-commerce dealers, as well as manufacturers. In addition, we unpack goods, assemble them, connect devices and dispose of packaging, old furniture and old devices. Specific orders can be conveniently viewed via our shipment tracking system, both by you as the customer as well as your customers.

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Always on the move

For you we deliver goods to the point of use

As a specialist in delivering to customers in the B2C sector, we are operating in many European countries. Efficiently and with competence. Our mission is to create a positive customer experience on the Last Mile. You can see how we achieve this in the video. #lastmile

Our special services

Centralised control

Brought into a central hub

After the goods have been brought into our central warehouse, we take over the forwarding of the goods to the regional delivery locations in accordance with the hub-and-spoke model. From there, the delivery to the customer takes place on the agreed delivery date.

Benefits: Daily main runs to the delivery locations guarantee short running times, as only one site has to be visited. Distribution can also be carried out directly by the industry. Our warehouses and employees are specially equipped to handle your goods.

Regional control

Direct integration in regional sites

Alternatively, you can send your goods directly to our delivery locations.

Benefits: Delivery times for high shipment volumes or purely regional orders are shortened. In addition, the handling of particularly sensitive goods can be avoided.

Warehousing

Storage in dedicated and multi-user warehouses

Whether it’s a complete range, promotional goods or bestsellers, we store your goods centrally in the multi-user warehouse and thus create a high degree of flexibility in personnel and storage space utilisation. The benefits: As a customer, you only pay for the space used for your goods.

We also offer warehouse management in a dedicated warehouse exclusively for individual clients.

Same- and next-day

Delivery on the same day or on the desired date

If goods are available regionally, we deliver on the same day or on the desired date. We can also assemble these goods and dispose of old devices and furniture.

Your benefits with Rhenus Home Delivery

Delivery to point of use
Delivery, collection and exchange of goods
Individual appointments (arranged by telephone or online)
Restricted delivery window
Tracking with Track & Trace
Paperless processing
Professional returns management
Own contact centre for customer service and appointment scheduling with trained agents
Individually adapted logistics solutions

Highest quality standards

Uniform processes and quality standards at all sites
Efficient network nationwide and in other European countries ( except France and Scandinavian countries)
Specially trained drivers and fitters
Own customer service with trained agents
Professional returns management

Your goods delivered reliably

Daily main runs to our delivery bases
Appointments can be made either by telephone or online in just a few clicks
Online appointment change up to 3 days before delivery
Restricted delivery window
Tracking with Track & Trace supported by active push notifications for customers

Installation and assembly

Furniture assembly

We are your specialist for assembling furniture

As part of our delivery service, we can assemble furniture for the end customer. We professionally assemble all furniture, be it a sofa, bed or wardrobe.

Kitchen assembly

Professional kitchen installation

Our specially trained kitchen assembly teams professionally assemble your kitchen furniture for the end customer and connect electrical appliances and fittings.

Installation of white and brown goods

Smooth connection thanks to trained personnel

In addition to assembling furniture, our services also include the installation of white and brown goods. Our employees are specially trained for this.

Shipment processing

Cash-on-delivery processing - payment will be done before the transport

Convenient, cashless payment

As a client and dealer, you want to offer your customers a wide range of payment options. On request, we can process cashless cash-on-delivery payments for you at the end customer’s site.

Disposal

Packaging disposal

Professional disposal of packaging materials

To protect your goods, sufficient packaging material – such as cardboard, polystyrene and foil – is essential. But in order to offer your customers an optimal delivery experience, we not only pack, but also unpack. We then take all packaging materials with us and dispose of them professionally.

Removal and disposal of old furniture, mattresses and appliances

You do not have to worry about your old furniture, mattresses and appliances, as we will take care of them.

When you receive new furnishings or equipment, your old ones are often no longer needed. So that end customers do not have to take care of disposal themselves, we are happy to take on this task and routinely dispose of old furniture, mattresses and equipment.

Do you have any questions about our products?

Get in touch with our experts, who will be happy to advise you.

Let’s do business