21.05.2024

How does Rhenus add value to the supply chain of a US-based medical device manufacturer?

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How does Rhenus add value to the supply chain of a US-based medical device manufacturer?

Summary:

Rhenus in the Netherlands enhances the supply chain of a US-based medical device manufacturer by providing inspection, repair, and kitting services for returned equipment, significantly reducing lead times and costs. Our meticulous handling ensures that hospitals receive flawless medical tools, crucial for patient care. This partnership has led to long-term collaboration, highlighting Rhenus as the only authorized logistics provider in Europe. Read more on our blog below.

In the dynamic landscape of modern business, where supply chain intricacies can make or break success, have you ever wondered about the transformative impact that value-added services in logistics can bring to your organization?

The Situation

A US-based medical device manufacturer teamed up with Rhenus Warehousing Solutions in the Netherlands to handle its logistics operations in Europe, with a key focus on value-added services (VAS). This manufacturer produces essential hospital equipment, specifically non-invasive medical monitoring tools crucial for measuring patient's heart rythms and blood oxygen levels.

While these tools must operate flawlessly, there is a slight chance of errors or malfunctions. In these situations, Rhenus Warehousing Solutions plays a crucial role, benefiting not only the manufacturer but also the end user of the product.

Our Solution

In case of equipment malfunctions or errors, healthcare facilities and hospitals throughout Europe send the items to one of our warehouses in Tilburg, The Netherlands. Our primary activity revolves around preparing and dispatching new medical equipment to healthcare facilities and hospitals. We efficiently oversee the return process, encompassing necessary repairs.

Upon receiving the item with a Return Merchandise Authorization (RMA), our specially trained team meticulously inspects the device and organizes the records systematically. Common repairs performed by this team include fixing parts, replacing components, and installing necessary software updates. In addition to our services, we provide kitting activities. This involves attaching labels to dangerous goods or hazardous materials, as well as bundling products, further enhancing the comprehensive support we offer.

The Result

The integration of our VAS significantly influences the manufacturer's logistics processes. Our meticulous attention to detail in providing additional value is crucial, especially when patients depend on a flawless product. Through our commitment, the manufacturer's supply chain achieves enhanced cost-effectiveness, reduced lead times, and streamlined efficiency compared to the use of third-party repair specialists.

The testament to customer satisfaction is evident in our enduring partnership spanning many years and our exclusing authorization as the sole logistics provider entrusted with these specialized activities in Europe.

Discover Rhenus in the Netherlands! Explore our services and see how we can support your organization here.